Resume

Hands-on design leader who crafts products, sets direction, and builds high-functioning teams. 15+ years designing enterprise and consumer-facing experiences, from AI/ML platforms for data scientists and engineers to Medicare.gov for 12M+ beneficiaries. Works closely with business partners to find where the value is and with technology partners to manage complexity, as on the M&T Bank account opening redesign, which cut application abandonment 50%.

Work experience

Capital One • Senior Director, Experience Design

June 2022 – Present

Promoted from Senior Manager to Director (2023) to Senior Director (2025)

  • Defined the AI/ML Studio vision, designing directional prototypes and destination experience stories grounded in research with ML engineers and data scientists. The work shaped product direction for an organization of 400+ engineers and product managers building Capital One's platform for AI applications and ML models.

  • Co-led the Claude Code rollout across the 700+ person Experience Design org. Built an onboarding agent that takes designers from basic concepts to a working prototype in their first session.

  • Lead a team of 10 designers across Capital One's AI/ML and analysis platforms. Rebuilt trust with product and engineering partners, giving the team the standing to lead the AI/ML Studio vision and bring partners along.

Nava PBC • Senior Designer & Researcher

June 2019 – June 2022

  • Led research and design for CMS's rebuild of the logged-in Medicare.gov experience, used by 12M+ beneficiaries.

  • Designed a new global navigation that unified 12 products across Medicare.gov's public-facing web properties.

  • Created design frameworks and deliverable standards used across Nava's client engagements. Founded and ran the company's design mentorship community of practice.

Clutch • Senior UX Designer

June 2015 – June 2019

  • Design lead and hands-on designer for M&T Bank's new online account opening experience. Application abandonment fell 50% after launch.

  • Client-facing design lead for enterprise clients in banking, manufacturing, and logistics, including FedEx. Owned discovery workshops, user research, UI design, and design systems from kickoff to launch.

  • Partnered with sales leadership to pitch, scope, and write statements of work, helping win multiple engagements worth $1M+ each.

ICC • Information Designer

February 2014 – June 2015

  • Set data visualization standards for a team of data scientists and analytics consultants, adopted across all client-facing projects.

  • Designed analytical reports and predictive decision-support tools for enterprise clients.

Farsite • Information Designer

June 2009 – February 2014

  • Designed analytical reports, interactive data products, and predictive decision-support applications for enterprise clients. Owned the company's brand identity and marketing website.

Skills

  • Design: Figma, prototyping in code (HTML/CSS/JS), Claude Code and agentic workflows, design systems, data visualization

  • Research: Contextual inquiry, usability testing, workshop facilitation, service design

  • Client & strategy: Client discovery, scoping and SOWs, vision prototyping, stakeholder and executive presentations

Education

B.S. Design, Industrial Design • The Ohio State University

Exchange, Industrial Design • Zürich University of the Arts (ZHdK)