https://www.ianpetruziello.com/careerhistory daily 0.75 2022-03-20 https://images.squarespace-cdn.com/content/v1/5ce435d6bea1ed00016ba287/1558964652247-5MWXNMFZVOPGE4TY6U2Q/MHeiderich_ReflexionenZwei-05-copy.jpg Career history https://www.ianpetruziello.com/hello daily 1.0 2022-03-20 https://www.ianpetruziello.com/my-workold daily 0.75 2022-03-18 https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/d4a8f6c7-1e8c-4391-9f65-11b20172f384/M%26T+Artboard.png My work - Improving the checking account opening experience https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/04c65062-ce00-4f0d-b9d8-c0b5a3b45e76/Cloud+Artboard.png My work - ☁️ Reducing the time to configure cloud environments https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/e835f4d5-2128-442e-be8a-3e48687219d4/MAX+artboard.png My work - Improving self-service access to Medicare benefits https://www.ianpetruziello.com/cms-cloud daily 0.75 2024-08-02 https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/79338a59-bea8-4ddc-832a-35bcd8aba7be/Screen+Shot+2022-03-18+at+7.47.06+AM.png CMS Cloud - Make it stand out Illustration of the archetypes and how they map to the service models. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/4ea701dc-f343-4343-9e30-dd95ed7d5059/Screen+Shot+2022-03-18+at+8.43.33+AM.png CMS Cloud - Make it stand out One section of the service blueprint from the configuration journey. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/8d9d15bf-8c83-4cf0-ad60-ea81699152db/Screen+Shot+2022-03-18+at+6.50.53+AM.png CMS Cloud - Make it stand out Storyboard illustrating a concept for providing a visual configuration roadmap and status to ADOs and Cloud Navigators. https://www.ianpetruziello.com/cms-max daily 0.75 2025-03-07 https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/bba67fbe-4261-48b0-96e0-0fb21f6534d2/Oldheaders.png CMS MAX - Make it stand out Examples of the various navigations used by the eight applications from Medicare.gov when we started. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/4cdcd960-3170-4a78-961c-6b1a08b72dd5/max_evolution.png CMS MAX - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/a742a717-0963-440e-9b0f-83458b8a6ed2/Workshop.png CMS MAX - Make it stand out Miro board from an early co-ideation session. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/1abbc701-79e5-47e5-921c-6080f2c992e6/Screen+Shot+2022-03-17+at+7.09.38+PM.png CMS MAX - Make it stand out Miro board from a working session with another product team. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/ae552a56-b788-4cf2-8722-6ab20e26db30/AuthNav.png CMS MAX - Make it stand out The final design for the new consistent navigation. https://www.ianpetruziello.com/test-page daily 0.75 2022-03-20 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1600981741138-X4J84I1SD9Q3FT37PF2O/AroHa-2.jpg Test Page One critical constraint for our team was that we couldn’t change the underlying information architecture of the applications that make up Medicare.gov. Adding to the challenge, the team that manages the majority of the general information pages of Medicare.gov was making big changes to their information architecture while we were designing the new navigation. To address the constraint and dependency on other teams, our team facilitated regular working sessions with each of the other product teams to maintain alignment and identify gaps. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1589846860504-8WQTCL4WXXZ6JPJL61VH/20140301_Trade-151_0124-copy.jpg Test Page https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1600981741725-RPAB21NKC373E1NWGORK/AroHa_3.jpg Test Page https://www.ianpetruziello.com/work daily 0.75 2022-03-20 https://www.ianpetruziello.com/work/ao monthly 0.5 2022-03-20 https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/492a5a25-e753-4aeb-a392-87ba0cfa9ebd/ao_current+state.png My work - Improving the checking account opening experience - Make it stand out Screenshots of the legacy online account opening experience. Click to enlarge. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/fcabb2af-2701-4c77-97ce-4b22e0e4c73a/Sketch%2BPicture.jpg My work - Improving the checking account opening experience - We evaluated a variety of experience flows using lo-fi wireframes and rapid prototypes. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/77546613-bda4-444d-a3bf-d8b4cd45adfb/Screen+Shot+2022-04-03+at+6.23.21+PM.jpg My work - Improving the checking account opening experience - Our scalable design library become the foundation for M&T’s design system. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/a5b63647-2075-4e5c-9429-4e2288cb0e60/ao_disclosures.png My work - Improving the checking account opening experience - We reduced the number of clicks required for accepting the various disclosure documents. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/cd7a2040-f792-4eea-a826-202be3ef1eb2/ao_aml.png My work - Improving the checking account opening experience - We reduced the number of AML questions from 10 to 4. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/39a7ad5f-48dd-45cf-9a6a-ba8d461e3bc3/ao_overdraft.png My work - Improving the checking account opening experience - Knowing that opting into overdraft could result in fees helped users make a more informed decision. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/d168ccd0-f148-492a-9723-134e71f2580e/ao_shortpages.png My work - Improving the checking account opening experience - Shorter, single-topic pages helped users focus on a single task and made the application process feel faster. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/631bf4ec-9d48-4392-9991-b4f78eda4fd0/ao_savings+flow.png My work - Improving the checking account opening experience - We mapped the account opening applications for all deposit accounts. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/5ab6e56f-a079-4634-b2fe-dd62bad591c0/ao_openapp.png My work - Improving the checking account opening experience - We prioritized guiding users into their online banking accounts once they opened their new checking account. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/2dd641f2-160a-4de6-b5b8-517c8e773568/ao_all+screens.png My work - Improving the checking account opening experience - Make it stand out The end-to-end account opening flow. Click to enlarge. https://www.ianpetruziello.com/work/cloud monthly 0.5 2022-03-20 https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/a5a8f27c-c2d4-46aa-99f5-1f609e1d63d1/Cloud+Process.png My work - ☁️ Reducing the time to configure cloud environments - Make it stand out Illustration of what it takes for an application to get on to CMS Cloud. Click to enlarge. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/79338a59-bea8-4ddc-832a-35bcd8aba7be/Screen+Shot+2022-03-18+at+7.47.06+AM.png My work - ☁️ Reducing the time to configure cloud environments - Make it stand out Illustration of the archetypes and how they map to the service models. Click to enlarge. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/4ea701dc-f343-4343-9e30-dd95ed7d5059/Screen+Shot+2022-03-18+at+8.43.33+AM.png My work - ☁️ Reducing the time to configure cloud environments - Make it stand out One section of a service blueprint. Click to enlarge. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/d8707562-7b87-4aeb-95f9-7fd98b1b9600/cloud_newexperience.png My work - ☁️ Reducing the time to configure cloud environments - Make it stand out Storyboard of a new visual roadmap experience. Click to enlarge. https://www.ianpetruziello.com/work/max monthly 0.5 2022-03-20 https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/e65956fb-4b85-4ae5-8922-cd1ea2a17605/max_evolution.png My work - Improving self-service access to Medicare benefits - Make it stand out Illustration of how our phased approach would evolve the account experience. Click to enlarge. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/6c452472-e035-4a4b-9dbc-3fc94f0bd6fc/max_ch_graph.png My work - Improving self-service access to Medicare benefits - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/3bc95a64-848a-4817-b256-823a5db6553f/max_currentstate.png My work - Improving self-service access to Medicare benefits - Each application across Medicare.gov had a unique navigation experience. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/180834e1-f410-4419-925d-81926fedd051/max_ch_workshop.png My work - Improving self-service access to Medicare benefits - Using their research findings and our insights from our discovery, we facilitated co-design sessions with CMS stakeholders. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/5b4104b6-cc0a-4b86-b665-54ca44177c5d/max_finalchexamples.png My work - Improving self-service access to Medicare benefits - Make it stand out Examples of the final design shown on three separate application from Medicare.gov. Click to enlarge. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/39eb2d89-0853-4617-bdf1-e809d4f34a61/max_mc_final+experience+cropped.png My work - Improving self-service access to Medicare benefits - Make it stand out Example of the final design integrated with the consistent navigation. Click to enlarge. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/a3098483-6b8a-4e8c-9e85-dd9acbf79e6b/max_mc_teamworkshop.png My work - Improving self-service access to Medicare benefits - During our workshops, we focused on ideating new messages in the context of various user journeys. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/74d5788b-68a3-47d8-b901-62b49e38724d/max_ch_final.png My work - Improving self-service access to Medicare benefits - Make it stand out Example of the final design. Click to enlarge. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/3ecf53ef-728a-4c5b-8a32-84b2e4aa9896/max_ch_Original.png My work - Improving self-service access to Medicare benefits - Make it stand out Example of the legacy account home experience. Click to enlarge. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/2e83a37e-05d5-49bb-a250-b5ada6040e30/max_home_workshop.png My work - Improving self-service access to Medicare benefits - During our workshops, we used Invision Freehand to generate a variety of ideas and concepts. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/32a7e9a9-d43f-40d6-82f8-401624643427/max_home_matrix.png My work - Improving self-service access to Medicare benefits - Make it stand out Screenshot of the personalization matrix for the new account home experience. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/ac24589b-00c6-43dc-925c-0ea8b0ec67ee/max_current+claims+experience.png My work - Improving self-service access to Medicare benefits - Make it stand out Example of the legacy claims experience. Click to enlarge. https://images.squarespace-cdn.com/content/v1/6153b6f446bc7f58a96401b7/2507a6ee-99be-4a7d-be9d-b41d022c3836/max_new+claims+experience.png My work - Improving self-service access to Medicare benefits - Make it stand out Example of the final design. Click to enlarge.